Refund policy

At LXRY | The Luxury Coach™, every piece is curated with intention and crafted through trusted production partners. Because our collections are limited and often made-to-order, we are not able to accept general returns or offer refunds once an order is placed.

1. Return Window

We accept returns only for items that arrive damaged, defective, or incorrect. In these cases, you must notify us within 30 days of delivery.

2. Return Shipping

For approved returns, the customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable service, as we are not liable for lost or undelivered returns.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@myndsaavi.com Include your order number and clear photos of the item and packaging. We will gladly arrange a replacement or issue a refund when applicable.

4. Incorrect Orders

If you receive an incorrect item, notify us within 7 days of delivery. We will cover all costs to correct the error and ensure you receive the item originally purchased.

5. Refunds (When Approved)

Once your claim is reviewed and approved, a refund will be processed to your original method of payment. Please allow 5–10 business days for the credit to appear depending on your bank or card provider.

6. Non-Returnable Items

We cannot accept returns on:

Gift cards and digital downloads
Opened or used personal care items
Made-to-order or personalized products
Seasonal capsule or holiday items
Sale items

7. Exchanges

We do not offer exchanges due to the limited nature of our capsule collections. If a replacement is needed for a damaged or defective product, a new item will be shipped once approved.

8. Contact

For all returns and refund inquiries, please email us at: support@myndsaavi.com

Frequently asked questions

LXRY | The Luxury Coach™ was created to bring intention back into how we live, lead, and surround ourselves. Every piece reflects a belief that energy is the new luxury, and that even the objects in our daily lives should remind us to slow down, root ourselves, and move with quiet power.

Our capsule collections are limited and curated with intention. Most items are final sale, but if your order arrives damaged, defective, or incorrect, we’ll make it right. Please contact us within 7 days at hello@theluxury.coach

Yes. Because our collections are limited and often made-to-order, certain items are final sale. These will be clearly noted before purchase, including custom-printed pieces, seasonal capsules, and sale items.

All LXRY orders are fulfilled through our trusted partners and shipped within a few business days. Once your order is on its way, you’ll receive tracking details by email. Most U.S. orders arrive within 7–14 business days, depending on the item and your location.

Our collections are crafted through a blend of U.S.-based and global partners. Every piece is carefully sourced and produced to meet our standards of quality, safety, and design. We choose our partners with intention, ensuring each item reflects the values of LXRY | The Luxury Coach™ thoughtful, enduring, and worthy of your ritual spaces.

Shipping rates are calculated at checkout based on your U.S. location and the items in your order. You’ll always see the full shipping cost before you complete your purchase, with no surprises.

At this time, LXRY | The Luxury Coach™ ships exclusively within the United States. We look forward to expanding globally in the future, but for now, our collections are available only to U.S. customers.

At LXRY | The Luxury Coach, energy is the new luxury and presence is the true measure of power. This ethos extends beyond coaching and courses into every object we curate within our shops.

Each piece, whether a candle, a journal, or a Talisman, is chosen for its resonance, symbolism, and connection to ritual. Our clients come to us not only for the piece itself, but for the meaning and experience it carries within the LXRY ecosystem.

While certain items may also be found through their original makers or other retailers, our pricing reflects more than material cost. It reflects the context, curation, and storytelling that give each object its place in the world of LXRY.